Cancellation, Return, and Exchange Policy

Order Cancellation

Customers may request cancellation before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the return procedure.

To request a cancellation, please contact us as soon as possible and include your order number. Cancellation requests are not guaranteed until they have been confirmed by us.

Returns

Return requests must be submitted within 7 days of delivery. Before returning an item, customers must contact us and receive return instructions.

Returned products must be unused, undamaged, and in their original condition with all original packaging, labels, accessories, and documentation. Products that do not meet these requirements may be refused or may receive a partial refund.

Customers are responsible for securely packaging returned products. We are not responsible for damage or loss that occurs during return shipping when the customer arranges the return.

Exchanges

Exchanges may be available for defective, damaged, incorrect, or significantly misdescribed products, subject to product availability. If the replacement product is unavailable, we may offer a refund or another appropriate solution.

For size, color, preference, or other personal reasons, an exchange may be accepted at our discretion, and the customer may be responsible for return shipping and reshipping costs.

Non-Returnable Products

Certain products cannot be returned or exchanged, including personalized or customized products, digital products, perishable goods, hygiene-sensitive products, products that have been opened or used, and items clearly marked as non-returnable.

Any return, refund, or exchange is subject to applicable laws and the specific conditions stated on the product page.