Frequently Asked Questions

1. What is KBeautyExport?

KBeautyExport is a Korea-based B2B platform specializing in the supply and export of Korean beauty products. We support international retailers, distributors, online sellers, and business buyers seeking Korean skincare, makeup, haircare, and beauty products.

2. Are your products original and genuine Korean products?

Yes. We supply original and genuine Korean products sourced through trusted suppliers, authorized distributors, and reliable business partners in South Korea.

We aim to provide authentic products with clear product information and careful handling for international B2B orders.

3. Who can purchase from KBeautyExport?

KBeautyExport primarily serves B2B customers, including retailers, wholesalers, distributors, importers, beauty salons, e-commerce sellers, and other business buyers.

Individual customers may also be able to purchase selected products, subject to product availability and order conditions.

4. Do you ship internationally?

Yes. We ship Korean beauty products internationally. Shipping availability, methods, costs, and requirements may vary depending on the destination country, order volume, product type, and local import regulations.

5. How long does shipping take?

Once products are prepared and ready for dispatch, estimated transit times are generally:

These are estimated transit times only. Actual delivery may vary due to order preparation, destination, customs clearance, carrier schedules, public holidays, weather conditions, and local delivery circumstances.

6. When will my order be processed?

Order preparation time depends on product availability, order quantity, supplier lead time, packaging requirements, and export documentation. For bulk or B2B orders, we will confirm the estimated preparation schedule after reviewing the order.

7. How can I track my order?

When tracking is available, we will provide shipment and tracking information after the order has been dispatched. Tracking availability may vary depending on the shipping method, especially for consolidated cargo or sea freight shipments.

8. What payment methods do you accept?

Available payment methods are displayed during checkout or communicated through a quotation or invoice for B2B orders. Payment options may vary by country, order value, currency, and agreed transaction terms.

9. Will I need to pay customs duties, taxes, or import charges?

Import duties, VAT, customs fees, local taxes, and other destination-country charges may not apply. These charges are determined by the relevant customs authority and are generally the responsibility of the buyer or importer.

Business buyers are responsible for confirming import requirements, product registration requirements, labeling rules, and any other regulations that apply in their country.

10. What happens if a shipment is delayed or held by customs?

International delivery may be delayed by customs inspections, carrier operations, incomplete import documentation, local regulations, or events beyond our control. KBeautyExport is not responsible for delays caused by customs authorities, carriers, or destination-country requirements.

We will provide reasonable assistance by supplying available shipping and export documentation where applicable.

11. What should I do if my order is damaged, missing, or incorrect?

Please contact us promptly after receiving your shipment. Include your order number, a detailed description of the issue, photographs of the products, outer packaging, and shipping label, and any relevant delivery documentation.

Our team will review the matter according to the applicable Refund and Return Policy.

12. Can I cancel an order or request a refund?

For order cancellations, returns, exchanges, refunds, damaged goods, incorrect items, and related conditions, please refer to our Refund and Return Policy.

Because many orders are prepared specifically for export and B2B fulfillment, cancellation or refund eligibility may depend on the order status, product condition, and shipment status.

13. Do you offer wholesale and bulk orders?

Yes. KBeautyExport primarily supports wholesale, bulk purchasing, and B2B export orders.

For a quotation, please contact us with your company name, country, preferred products or brands, estimated order quantity, shipping preference, and any special packaging or labeling requirements.

14. Can you provide documents for B2B import and export?

Available documents may include commercial invoices, packing lists, and other standard shipping or export documentation, depending on the order and shipping arrangement.

Customers should confirm in advance which documents, certifications, registrations, labels, or import permits are required in their country. Requirements vary by product category and destination.

15. How can I contact KBeautyExport?

For product inquiries, B2B quotations, wholesale orders, shipping questions, or partnership opportunities, please contact us through the Contact Us page or email us at [email protected]

To help us respond efficiently, please include your company name, country, requested brands or products, estimated quantity, and preferred shipping method.