Beauty of Joseon Revive Eye Serum: Ginseng + Retinal is a targeted eye serum designed to care for the delicate eye area. It combines traditional Korean ginseng with retinal to help improve the appearance of fine lines, loss of firmness, and tired-looking skin.
Ginseng helps nourish and moisturize the eye contour, while retinal supports a smoother, firmer, and more refreshed-looking appearance. The lightweight formula absorbs comfortably and is suitable for use as part of an evening skincare routine.
Apply a small amount around the orbital bone, avoiding direct contact with the eyes. Introduce gradually if you are new to retinal. Use sunscreen during the daytime.
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Shipping Policy
Shipping Policy
We process orders within 1–3 business days after payment has been confirmed.
Estimated delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and other factors beyond our control. The estimated delivery time will be provided at checkout or in the order confirmation.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, additional shipping charges, or delivery failures caused by an incorrect or incomplete address.
Once an order has been shipped, customers may track the shipment using the tracking information provided by the carrier, where available. Delays caused by weather, carrier disruptions, customs clearance, public holidays, or other circumstances beyond our control do not qualify for a refund of shipping costs.
International orders may be subject to customs duties, taxes, brokerage fees, or other import charges. These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.
If a package is returned to us because it was refused, unclaimed, or undeliverable due to an incorrect address, the customer may be responsible for the original shipping cost, return shipping cost, and any applicable additional charges.
Refund Policy
Refund Policy
We want our customers to be satisfied with their purchases. Refund requests may be accepted for products that are defective, damaged during delivery, incorrect, or significantly different from the product description.
Customers must contact us within 7 days of receiving the order and provide the order number, a description of the issue, and clear photographs or other supporting information where applicable.
Approved products must be returned in their original condition, unused and with all original packaging, labels, accessories, and documentation. Products that have been used, altered, damaged after delivery, or returned without the original packaging may not be eligible for a refund.
Once the returned product has been received and inspected, we will notify the customer of the approval or rejection of the refund request. If approved, the refund will be issued to the original payment method.
Original shipping charges are generally non-refundable unless the return is caused by our error, a defective product, or an incorrect item. Return shipping costs may be the responsibility of the customer unless the product was defective, damaged, or incorrectly shipped.
Refund processing times may vary depending on the payment provider or financial institution. Certain products may not be eligible for a refund due to their nature, including personalized products, digital products, perishable goods, hygiene-sensitive products, and items clearly marked as non-refundable.
Cancellation / Return / Exchange Policy
Cancellation, Return, and Exchange Policy
Order Cancellation
Customers may request cancellation before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the return procedure.
To request a cancellation, please contact us as soon as possible and include your order number. Cancellation requests are not guaranteed until they have been confirmed by us.
Returns
Return requests must be submitted within 7 days of delivery. Before returning an item, customers must contact us and receive return instructions.
Returned products must be unused, undamaged, and in their original condition with all original packaging, labels, accessories, and documentation. Products that do not meet these requirements may be refused or may receive a partial refund.
Customers are responsible for securely packaging returned products. We are not responsible for damage or loss that occurs during return shipping when the customer arranges the return.
Exchanges
Exchanges may be available for defective, damaged, incorrect, or significantly misdescribed products, subject to product availability. If the replacement product is unavailable, we may offer a refund or another appropriate solution.
For size, color, preference, or other personal reasons, an exchange may be accepted at our discretion, and the customer may be responsible for return shipping and reshipping costs.
Non-Returnable Products
Certain products cannot be returned or exchanged, including personalized or customized products, digital products, perishable goods, hygiene-sensitive products, products that have been opened or used, and items clearly marked as non-returnable.
Any return, refund, or exchange is subject to applicable laws and the specific conditions stated on the product page.
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21413, 10, Dongsubuk-ro, Bupyeong-gu, Incheon, Republic of Korea
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