Last Updated: August 19, 2026

Overview

Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, a full refund or exchange may no longer be available.

To be eligible for a return, the item must be unused, unopened, in the same condition that you received it, and in its original packaging.

Because KBeautyExport.com supplies beauty, skincare, and medical aesthetic products, certain categories of goods are non-returnable for hygiene, safety, quality-control, or regulatory reasons.

Non-returnable items include:
Gift cards
Downloadable software products
Opened or used cosmetics or skincare products
Opened, used, or temperature-sensitive medical aesthetic products
Products classified as health and personal care items
Hazardous materials
Flammable liquids or gases
Products damaged due to improper storage or handling after delivery
Perishable goods where applicable

To complete your return, we require a receipt, order confirmation, or other proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted:
Any item with obvious signs of use
Any item that is not in its original condition
Any item that is damaged or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
Any item with opened outer packaging but otherwise subject to review
Any item returned without prior approval

Used Medical Device products must be inspected immediately upon receipt, and any issue, defect, or claim must be reported within 3 days after delivery. Claims submitted after 3 days for Used Medical Device products may not be accepted.

Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will be applied to your original method of payment within a reasonable number of business days. Processing times may vary depending on the payment provider, bank, and country.

Original shipping charges, customs duties, taxes, clearance fees, and other non-refundable service costs are generally not refundable unless the return is due to our error, a shipping mistake, or a defective product confirmed by us.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing period before a refund is reflected in your account.

If you have completed all of these steps and still have not received your refund, please contact us at:
[email protected]

Sale Items

Only regular-priced items may be eligible for refunds. Sale items, discounted items, promotional items, clearance items, and special-offer items are generally non-refundable unless they arrive damaged, defective, or incorrectly shipped.

Exchanges

We replace items only if they are defective, damaged in transit, or incorrectly shipped.

If you need to exchange an item for the same product, please email us at:
[email protected]

Do not return any item until return or exchange instructions have been provided and your request has been approved.

Gifts

If an item was marked as a gift when purchased and shipped directly to the recipient, a gift credit may be issued for the value of the returned item if the return is approved.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves before giving it to the recipient, any approved refund will be issued to the original purchaser.

Shipping Returns

To request a return, please contact us first at:
[email protected]

Return shipping instructions will be provided after the request is reviewed and approved. Customers must not send returns without prior authorization.

Unless the return is due to our error, the customer is responsible for paying return shipping costs. Shipping costs are non-refundable. If a refund is approved, return shipping costs and any applicable restocking, payment processing, customs, handling, or bank charges may be deducted from the refund where permitted.

Depending on your location, the time required for an exchanged product to reach you may vary.

For higher-value items, using a trackable shipping service and purchasing shipping insurance is strongly recommended. We do not guarantee that we will receive your returned item.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery and include your order number, photos of the package and product, and a description of the issue.

For Used Medical Device products, any issue must be reported within 3 days after delivery.

Claims submitted after an extended delay may be limited if the condition of the goods can no longer be reasonably verified.

Need Help?

For questions related to refunds, returns, exchanges, or damaged items, please contact:
[email protected]